Ticket Agency

Visit County Durham acts as ticket agents for a range of businesses across the county; we can sell tickets for attractions and events either as sole agents or in partnership with other agencies.


Our customers include:

  • The Castle Players Theatre Co - annual outdoor theatre production at The Bowes Museum
  • Classic Coaches - day excursions
  • The Bishop Auckland Food Festival and Streets of Durham Festival
  • Durham BID events
  • Our service was selected as sole booking agents for the Lumiere Conference ‘Art Means Business’ - booking conference tickets and hotel accommodation


We are able to advertise attractions and events in a number of different ways:

  • www.thisisdurham.com - the official visitor website for the county
  • Durham Visitor Contact Centre auto attendant service dedicated to events (03000 26 26 26)
  • Promotional leaflets and posters displayed at information points around the county
  • Highlighted to visitors when they call the contact centre enquiring about events/attractions in and around the county
  • Social media channels – Facebook, Twitter


For events:

10% commission plus VAT on total tickets sold with a £1.50 transaction fee (not ticket fee) to the customer


For attractions:

20% reduction on ticket price to Visit County Durham, 10% of which is passed on to the customer. The option to purchase discounted tickets will be highlighted to visitors when they contact our information services.


We have the facility to create a booking confirmation/online ticket which can be emailed or posted to the customer.


Using our ticket sales service is very straightforward email: business@visitcountydurham.org for more information or to sign up the service.


Annual Review

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Registered office: Visit County Durham, 1st Floor, 3-4 Millennium Place, Durham, DH1 1WA