Events & Training

Customer Services Training

Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality 
In the hospitality sector, staff are often the forefront of the business and first impressions are vital. It is therefore important that those working in hospitality are highly professional. Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.
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Visit County Durham holds two conferences each year, autumn and spring. These are events for tourism businesses and partners involved in the county’s visitor economy. A typical format involves; a networking lunch, keynote speakers and breakout sessions. In past years conference subjects have included rural tourism development, quality, market intelligence, and online marketing.


Visit County Durham Spring Conference
Visit County Durham’s spring conference will be held on Thursday 7th March at Hardwick Hall Hotel, Sedgefield from 10.30am – 3pm. Registration and refreshments will be available from 10am.
This year’s themes centre around the growth of the County’s visitor economy and speakers include:

  • Andrew Stokes, (England Director, VisitEngland) providing a national update from VisitEngland
  • Andrew Keeling (Hotel Solutions) looking at visitor accommodation trends
  • Craig Wilson, (Destination Projects Manager, Visit County Durham) looking at how to achieve a billion pound economy by 2020

Register here for your free place, up to two people per establishment may attend.


Find out more about Visit County Durham's autumn conference >




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