Welcome to Durham
Welcome to Durham offers a bespoke training course, incorporating a nationally recognised qualification in customer service. Participants will expand their knowledge of what the county has to offer visitors and learn standard and enhanced skills that will help them deliver effective and excellent service. The programme incorporates a blend of local knowledge and customer service skills delivered through product knowledge tours coupled with focused learning.
Visit County Durham holds two conferences each year, autumn and spring. These are events for tourism businesses and partners involved in the county’s visitor economy. A typical format involves; a networking lunch, keynote speakers and breakout sessions. In past years conference subjects have included rural tourism development, quality, market intelligence, and online marketing.
Made in Durham Conference 2nd November 2017
We recently held a successful conference exploring how collaborations between locally-based creators of products and services and those trading in the tourism sector such as hotels, restaurants and visitor attractions can be mutually beneficial by enhancing the appeal of Durham as a great place to visit.
Speakers included Durham Creatives, Durham Food Hub, Teesdale Cheesemakers and Beamish Museum. The North East Local Enterprise Partnership (LEP) and Rural Payment Agency also updated on the latest Growth Programme funding streams available.