Visit County Durham holds two conferences each year, autumn and spring. These are events for tourism businesses and partners involved in the county’s visitor economy. A typical format involves; a networking lunch, keynote speakers and breakout sessions. In past years conference subjects have included rural tourism development, quality, market intelligence, and online marketing.
Welcome to Durham offers a bespoke training course, incorporating a nationally recognised qualification in customer service. Participants will expand their knowledge of what the county has to offer visitors and learn standard and enhanced skills that will help them deliver effective and excellent service. The programme incorporates a blend of local knowledge and customer service skills delivered through product knowledge tours coupled with focused learning.