Tourism is growing strongly in County Durham: the county is on target to achieve a £1billion visitor economy over the next few years. The priority now is to grow overnight stays and the greater economic benefit that they deliver. This requires a greater supply of high quality, modern places to stay. Research completed in 2018 shows significant opportunities for accommodation development across the county, in terms of the upgrading, expansion and development of existing accommodation businesses and the opening of new ones in many locations. There are opportunities for all types of accommodation, from hotels, pub rooms, B&Bs and restaurants with rooms, to holiday lodges, caravan and camping sites, camping pods, and glamping.
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Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality
In the hospitality sector, staff are often the forefront of the business and first impressions are vital. It is therefore important that those working in hospitality are highly professional. Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.
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Visit County Durham holds two conferences each year, autumn and spring. These are events for tourism businesses and partners involved in the county’s visitor economy. A typical format involves; a networking lunch, keynote speakers and breakout sessions. In past years conference subjects have included rural tourism development, quality, market intelligence, and online marketing.