Industry news

Raby Castle has been nominated for the prestigious VisitEngland ‘Welcome’ Accolade after its staff scored 100% in a recent assessment.

Staff across visitor services, catering and retail as well as tour guides and volunteers within the castle were awarded marks out of five for customer care, efficiency and knowledge during an annual VisitEngland Visitor Attraction Quality Scheme assessment.

The team achieved the highest possible score and were praised for their excellent levels of customer service, their professional and warm approach, as well as overall appearance.

VisitEngland’s Accolades are designed to celebrate excellence within the visitor attraction sector and showcase those businesses that go the extra mile to provide a high-quality day out.

Alan McKerchar, general manager at Raby Castle said: “Our people are what makes a visit to Raby such a special experience. They are everything to us and I’d like to say a huge thank you to them all for achieving such an incredible result and securing this nomination. To be awarded 100% is no mean feat and is a testament to their hard work, enthusiasm and commitment to providing our visitors such a memorable experience.”

Raby Castle has also retained the VisitEngland accreditation of a quality attraction with a score of 92% - an increase on Raby’s previous score, demonstrating the attraction’s ongoing commitment to continually enhance the visitor experience.

“To have improved our overall score whilst some of the attraction is in temporary facilities during the significant development we are currently undertaking, is something to be really proud of.

“If we can achieve such a great result at this time, I can’t wait to see Raby's score when The Rising is complete, when we hope to attract new visitors to the area and create outstanding recreation for the local community,” added Alan.

Introduced in 2014, the accolades are available to VisitEngland’s Visitor Attraction Quality Scheme participants across a wide range of tourism experiences in England from museums and galleries, farm attractions, historic houses and gardens to churches, cathedrals and country parks.

Winners of the ‘Welcome’ Visitor Attraction Accolade will be announced later in the year.

For further information, and to book tickets to Raby, visit: www.raby.co.uk/whats-on/